PRIVACY POLICY

AS AT APRIL 07, 2025

This Privacy Policy outlines how AYA Home Spa (“we,” “us,” “our”) collects, uses, and shares information when you use our services. By accessing or using our services, you consent to the collection, transfer, manipulation, storage, disclosure, and other uses of your information (collectively, “Use of Your Information”) as described in this Privacy Policy.

For the purposes of this Privacy Policy, "Your Information" refers to any data about you, which may include personally identifiable information, transaction details, and financial information.

This Privacy Policy applies to how we handle your information when you use our services, and does not cover:

  • Information collected through means other than our services.

  • Information covered by a separate privacy policy, such as data related to sweepstakes or other third-party offers.

  • Information collected by third parties outside of our services, such as third-party websites or applications.

We collect various types of information when you interact with AYA Home Spa Dubai, as outlined below:

INFORMATION WE COLLECT

Information You Provide

When booking a service, purchasing memberships, gift cards, or other products, you must provide certain personal details. These include:

  • Booking details: Name, email, phone number, service requested, and payment information.

  • Purchasing products: Any additional details required for your purchase.

  • Communications: Information you provide when contacting us via email, phone, or other means.

  • Marketing and promotional activities: Information provided for newsletters, surveys, events, and contests.

  • User-generated content: Information you submit in reviews or forums.

Information from Third Parties

We may also receive your information from third parties, including social media sites (Instagram, Facebook, LinkedIn, etc.) or business partners.

General Usage Information

We collect details on how you use our services, such as:

  • Service interaction: When, where, and how you use our services.

  • Device & browsing details: Information about your device, browser, IP address, and related usage.

Phone Numbers

We may collect your phone number through:

  • Information you submit via our services.

  • Phone calls you make to us.

  • Third-party referrals or data provided by partners.

Cookies & Anonymous Identifiers

We use technologies like cookies, pixel tags, and other anonymous identifiers to collect and store information about your use of our services. These technologies help us recognize when you interact with our services, personalize your experience, and track the effectiveness of our services.

While you can disable cookies in your browser settings, please note that this may affect the functionality of our services.

HOW WE USE YOUR INFORMATION

We use your information for various purposes, including:

  • Customer support & transactions: To fulfill your service requests, process transactions, and provide you with updates.

  • Marketing & communication: To send you service updates, promotional materials, surveys, and other information.

  • Service improvement: To understand and enhance your experience with our services, tailor content, and conduct statistical analysis.

  • Legal & security purposes: To ensure compliance with applicable laws and protect the integrity of our services.

DATA AGGREGATION & DE-IDENTIFICATION

We may aggregate or de-identify your information, combining it with data from other users or removing personally identifiable information. This data may be shared or used for lawful purposes without further notice to you.

SWEEPSTAKES & PROMOTIONS

If you enter a contest or promotion, your information may be shared with third parties as part of that promotion. Please refer to the official rules for specific privacy policies regarding data handling in such cases.

SOCIAL MEDIA & THIRD-PARTY LINKS

Our services may include features from third-party platforms such as social media widgets (e.g., Facebook Like button). These features may collect your IP address and other information. Your interactions with these features are governed by the privacy policies of the respective third parties.

Additionally, our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies before sharing any personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or services. We will notify you of any significant changes by updating the “Effective Date” at the top of this document.