TERMS AND CONDITIONS

At AYA Home Spa, we’re dedicated to bringing the luxury spa experience right to your doorstep. Our goal is to provide you with a relaxing, personalized treatment in the comfort of your own home. To make sure everything goes smoothly for both you and our amazing therapists, we’ve got a few simple policies in place.

LATE POLICY (FOR US, NOT YOU)

We know your time is valuable, and we respect it. If your therapist is running a bit behind due to traffic or any other reason, we’ll keep you updated so you’re not left in the dark.

If we’re running late:

  • We’ll always do our best to let you know as soon as possible and keep you informed about any delays.

  • We’ll also ensure the service time is adjusted accordingly so we don’t affect the next client.

If the delay is beyond 15 minutes, we will contact you to confirm if you still wish to proceed with the session. Your time and satisfaction are important to us, so we’ll always aim to find the best solution.

CANCELLATIONS

Sometimes life gets in the way. If you need to cancel or reschedule, here’s what we ask:

  • 24 hours' notice is required to avoid cancellation fees. This helps us manage our schedule and offer the appointment to someone else who may be waiting for a spot.

  • If you cancel within 24 hours of your scheduled appointment, you’ll be charged 100% of the service fee.

  • No-shows will be charged the full service amount, so please ensure you’re able to attend or cancel in advance.

To avoid any charges, just cancel 24 hours before your scheduled appointment.

Thanks for choosing AYA Home Spa! We’re excited to bring the spa experience directly to you. If you have any questions or need help with anything, just give us a call or send us a message. We’re here to make your experience relaxing and stress-free, every step of the way.